MaxVision Customer Service

Money Back Guarantee

You may return products (other than opened software) under our 15-Day Limited Money Back Guarantee if you are unsatisfied with your purchase for any reason, subject to a few limitations. MaxPac systems may be returned (under the same terms) within 30 days.

Warranty

All systems come with a one year parts and labor warranty. You may purchase an additional year at the time of sale.

Return Procedure

IMPORTANT: Please backup all data before sending your system or components to MaxVision^®.

Please email Support or call Toll Free at (800) 533-5805 to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without a RMA number. RMA numbers are valid for 10 business days after issue and must be received within 30 days from the date of the invoice. Any returns will be refunded the lower of either the purchase price or current product price.
For fastest service, please have the following information on hand when calling or emailing for an RMA number:

• Customer Name
• Item number and Serial Number (located on the packing slip). Serial Number also located on the part/component and begins with "MV"
• Nature of the Problem
• Invoice/Purchase Order Number if available

Your RMA number(s) must appear clearly on the shipping label on the outside of the return shipment.
Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, registration card(s), software, cabling and accessories. We reserve the right to refuse a return on any product that does not meet these requirements.

The Customer is responsible for shipping charges on all returned items.
We are not responsible for lost or stolen packages. All authorized returns must include a shipment tracking number. Subsequent to an approval authorization, a credit to an account or issuance of a check may take up to 30 days.

MaxVision^® strongly recommends that you fully insure your return shipment in case it is lost or damaged and use a carrier that can provide you with proof of delivery for your protection.

MaxVision's Rugged Portable Computers

MaxPac^®M Class

MaxPac8080M
MaxPac8090M

MaxPac^®S Class

MaxPac9210SRA1
MaxPac9210SRA2

MaxPac^®X Class

MaxPac8230XRA1
MaxPac8230XRA2
MaxPac8230XRA3

MaxPac^®XL Class

MaxPac8230XL1
MaxPac8230XL2

TeraPac^®

MaxCube^®

MaxPac^®HDPac

HDPac2
HDPac4
HDPac8